Inksterprints is the operator of https://inksterprints.com/. By placing an order through this website, you will agree to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to protect and set expectations on our service mutually.
Subject to stock availability. We try to maintain accurate stock counts on our website, but there may be a stock discrepancy from time to time, and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions, and destination of the items in the order. We will collect payment for shipping with the purchase.
This price will be the final price for shipping cost to the customer.
3.1 Return Due To Change Of Mind
Inksterprints will happily accept returns due to change of mind as long as a request to return is received by us within 14 days of receipt of item and returned to us in original packaging, unused, and resellable condition.
Return shipping will be paid at the customers’ expense and required to arrange their shipping. Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email. Inksterprints will refund the value of the goods returned but will NOT refund the value of any shipping paid.
3.2 Warranty Returns
Inksterprints will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items.
Customers will be required to pre-pay the return shipping. However, we will reimburse you upon successful warranty claim.
Upon returning items for a warranty claim, you can expect Inksterprints to process your warranty claim within seven days.
Once the warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in-store credit
(c) a replacement item sent to you (if stock is available)
4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 – 7 days.
4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 – 22 days. It varies greatly depending on the courier you have selected. We can offer a more specific estimate when you are choosing your courier at the checkout.
4.4 Change Of Delivery Address
Orders placed before 07 PM – EDT (UTC-04) will be dispatched the same day, otherwise, within the next business day.
Our warehouse operates on Monday – Friday during standard business hours, except on national holidays, at which time the warehouse will be closed. In these instances, we take steps to ensure we will keep shipment delays to a minimum.
4.4 Change Of Delivery Address
For a change of delivery address requests, we can change the address at any time before the order has been dispatched.
4.5 P.O. Box Shipping
Inksterprints will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
4.6 Military Address Shipping
We can ship to military addresses using USPS. We are unable to offer this service using courier services.
4.7 Items Out Of Stock
If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.
4.8 Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, don’t hesitate to contact us to conduct an investigation.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website.
7.2 Import Duties & Taxes
For international shipments, import duties & taxes may be required to be paid. Inksterprints pre-calculate these costs, display them at checkout and give customers a choice to pre-pay these duties and taxes or pay them separately upon arrival in your destination country. Inksterprints encourage customers to pre-pay duties and taxes as pre-paying will facilitate a faster delivery time. They will be less likely to be subject to delays at customs in their destination country.
Suppose you refuse to pay duties and taxes upon arrival at your destination country. In that case, you will return the goods to Inksterprints at the customers’ expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. We will not refund the cost of the initial shipping.
If you change your mind before you have received your order, we can accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
Parcels are insured for loss and damage up to the value as stated by the courier.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for parcel lost in transit
We will process a refund or replacement as soon as the courier has investigated and deemed the parcel lost.
10. Customer service
For all customer service inquiries, please phone us at 215-259-8482